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Introduction
TheBitCraft is dedicated to providing high-quality software development services and products to our clients. However, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds are granted for our services and products.
Eligibility for Refund
Refunds may be granted under the following circumstances:
- Defective Product: If the software product delivered by TheBitCraft is found to be defective or non-functional and cannot be remedied within a reasonable timeframe.
- Unsatisfactory Service: If the service provided by TheBitCraft does not meet the agreed-upon specifications or fails to fulfill the client's expectations.
Refund Process
Clients requesting a refund must adhere to the following process:
Notification
The client must notify TheBitCraft of their request for a refund by contacting our customer support team at hello@thebitcraft.com within the specified timeframe.
Documentation
The client may be required to provide documentation or evidence supporting their refund request, such as detailed descriptions of the issues encountered or screenshots demonstrating the defects.
Evaluation
TheBitCraft will evaluate the refund request based on the provided documentation and the terms outlined in this policy.
Resolution
If the refund request is approved, TheBitCraft will process the refund within a reasonable timeframe, typically within 14 business days. Refunds will be issued using the same payment method used for the original transaction.
Exclusions
Refunds will not be granted under the following circumstances:
Change of Mind
If the client simply changes their mind or decides they no longer require the services or products provided by TheBitCraft.
Client Error
If the client's actions or decisions result in the need for a refund, such as providing incorrect requirements or failing to adhere to the terms of the agreement.
Force Majeure
If the inability to deliver services or products is due to circumstances beyond TheBitCraft's control, such as natural disasters, acts of war, or government regulations.
Contact Information
For inquiries or assistance regarding our Support Policy, please contact us at hello@thebitcraft.com